Terms and Conditions
Shipping Terms and Conditions
Favarger USA usually ships within 24 hours (business days only) of receipt of ordering information – please note that processing times can increase before major holidays so please allow extra time.
In order to ensure the freshness of the chocolates, we avoid shipping over weekends during warm seasons. Therefore, if you place an order after Wednesday (or Thursday for local and Overnight orders), it will be shipped the following Monday.
UPS Ground shipping during warm seasons is only available to the following states: MA, CT, RI, NH, VT, ME, NY, NJ, PA, MD, DE, VA, NC , SC WV, OH, IN, IL. This mode has no time guarantee and will usually be delivered within 1 business day in New England and 2 days for the rest of the states listed. Since Ground mode deliveries are not guaranteed by UPS it is safer to choose an Air shipping mode if you require delivery on a specific date.
When temperatures above 80 F are present at the delivery location, please choose the Priority Overnight option to ensure safe delivery of the chocolates before 10:30 AM to most locales. We will ship in ice as necessary during the summer months for all Air shipping modes ($3.50 extra charge for Ground shipments). Favarger USA is not responsible for melting during shipping.
We use UPS to deliver your order, therefore we cannot ship to PO Boxes.
Please ensure that you provide us with correct and complete delivery address information as we cannot be liable for undelivered orders that result from incorrect address information. Please be aware that cancelled orders may incur a 15% restocking fee for decorative box orders.
Please feel free to email or call us with any questions regarding shipping, or fill out the contact form with your request:
info @ favargerusa .com
If for any reason you are not completely satisfied, you may return your unopened chocolate within 30 days of purchase or shipment for a refund or exchange. Please note that this is subject to our shipping policy above, including but not limited to shipping requirements during warm months of the year.
Please contact us at returns @ swissimports .net for more information or fill out the contact form with your request.